FAQ
- How to place an order?
Select the desired items and complete the checkout process to submit your order. After successful order placement, the system will generate corresponding order information.
- How long does it take to process an order?
Orders are typically processed within 1–3 business days. Once processed, they will be shipped.
- How long will it take to receive my order?
Domestic shipping: Usually takes 5 business days.
International shipping: Usually takes 18 business days, depending on the destination and customs processing time.
Actual time may vary depending on the shipping method, destination, or special circumstances.
- Can I cancel or modify my order?
You can submit a cancellation or modification request before your order is processed or shipped. Once the order enters the shipping process, it may not be possible to change it.
- How to apply for a return?
Return requests must be submitted within 30 days of receiving your order. Orders meeting the return conditions will be processed according to the procedure.
- How long does a refund take?
After the returned goods are verified and approved, the refund will typically be processed within 5-7 business days. The arrival time may vary depending on the payment method.
- Why isn’t the tracking information updated?
There may be a 1-3 day delay in updating tracking information, which is normal. If there are no updates for an extended period, please submit an inquiry.
- What if delivery fails?
If delivery fails due to incorrect information or no one to receive the package, it may need to be rescheduled. The processing time will be determined based on the actual situation.
- Do you support international shipping?
Currently, we support shipping to multiple regions. Specific delivery areas and times are subject to the information displayed on the checkout page.
- How do I contact customer service?
For any other questions, please submit an inquiry using the contact information provided on the website. We will respond within 1-2 business days.